Gangnam Style and Neighborhood Identity

Most people have seen the mega-hit video “Gangnam Style” by South Korean rapper Psy. The K-pop video, which was released on July 15, 2012 on YouTube, climbed to 100 million views in 51 days, beating Justin Bieber's "Baby" and Rebecca Black's "Friday," and prompted an overwhelming number of response videos. The lyrics are catchy, the dance moves quirky, making it addictive to watch over and over.  The video mocks the Gangnam district of Seoul, an affluent and hip neighborhood where young people go to party. In the song, Psy describes the kind of guy he is and the kind of girl he wants, illustrating the pretentious culture of people who hang out in Gangnam. [youtube http://www.youtube.com/watch?v=9bZkp7q19f0?rel=0&w=560&h=315] The music video is a sensation gone viral. Currently, the music video has been viewed over 530 million times on YouTube and is the site's second most watched video. It has broken the Guinness World Record for the most likes on YouTube and has 2 million likes on Facebook. Katy Perry and Britney Spears are tweeting about it.

Politicians and business leaders such as British Prime Minister David Cameron and Google Chairman Eric Schmidt have learned the dance moves. New parodies of the video are popping up daily – from wedding parties to Philippine prison inmates. U.N. Secretary Ban Ki-Moon has praised the video as a "force for world peace" and South Korea’s top economic official Bahk Jae Wan pointed to the video as an example of creativity and international competition that the nation needs. Millions around the world are obsessed with his moves, style and music.

Seoul’s Gangnam neighborhood has also been in the spotlight. The video was filmed throughout the Gangnam area in the tour buses, spas, shopping areas and even atop one of the World Trade Center Seoul buildings. As a result of “Gangnam Style’s” success, the neighborhood itself is now known world-wide alongside Beverly Hills, and Roppongi as ultra-affluent and trendy hotbeds. Gangnam has been featured major news outlets in the US and around the world and South Korea tourism organizations are hopeful that the video drives more visitors and consumers to the shops, services and businesses in the district.

A strong identity for a neighborhood or region is something that city officials, planners and designers strive to create. These reputations attract new residents, consumers and eventually grow local economies. What would be your neighborhood's equivalent of “Gangnam Style”?

Blog Post Favorites for Week of Oct. 1

Vancouver bears fruit. HDR reviews Ecology of Commerce. Doyon on resilient communities. Gensler on London's airport infrastructure.

Picking your own apple. Vancouver is looking to add more fruit- and nut-bearing trees to its urban tree inventory. As part of a plan to plant more than 150,000 trees by 2020, the city is considering making food-producing trees a major part of that effort.

Vancouver has announced this plan as cities maintain their tree populations – periodic trimming and culling as needed and not spending the sort of time watching over trees that they'd need to in order to help a fruit crop grow. The city already has an inventory of about 600 street trees that produce fruits and nuts. Another 425 are located in city parks and community gardens.

By Nate Berg

Via Atlantic Cities

Simply replacing is simply not sustainable. Mark Meaders of HDR blogs about the book Ecology of Commerce by Paul Hawken, which explores how business and commerce need to change how they function and operate in order to truly act in a sustainable manner and being concerned with how actions affect future generations.

The book discusses paper companies and their logging activities and the fact that paper companies own more land than any other entity.

“This book has caused me to think differently… One of the things that Mother Nature likes is diversity. She likes a forest that has many different types of trees. Some trees are quick growers, some take a long time, some have leaves year-round, and others have leaves that fall off in the fall.

Now, the problem with the paper companies is that they stop part of this cycle from naturally occurring. They plant specific trees in specific areas—they are not in favor of the diversity of trees. They cut the trees down before they die. The trees don’t help feed the soil. Beetles and other creatures do not come to that area and live in the trees and do their job. Part of Mother Nature’s cycle has stopped. How has this affected other things in that forest?”

Via Blink – Perspectives on Design Blog

Keys to a stronger community. Scott Doyon blogs about the seven keys to supporting the social resilience of our communities.

Doyon says to build strength of your community, especially in these times of limited resources, that the following areas provide the greatest returns: good governance; walkable, connected, mixed-use character; parks and gardens; partnerships; programming; neighborhood-responsive schools; and tree culture.

Via Placemakers and Placeshakers

Planning London’s transport future. Ian Mulcahey, Co-Managing Director of Gensler London, blogs on how many cities are finding challenges with original 1940’s airports which have grown far beyond original expectations of the city planners in the immediate post war period.

Throughout history, access to transportation has been the key to consistent economic expansion. London is yet again at this crossroads. How can it maintain its global trading position without a significant expansion and improvement in its airport hub capacity? The problem for London’s planners is not unique, there isn’t an obvious place to put such a significant and, for many people, disruptive piece of infrastructure

Via GenslerOnCities

Innovative Social Media

The Beauty Inside. Intel and Toshiba teamed up again to create an online video advertising campaign that follows the success of the “Insider Experience, ” which was a groundbreaking and runaway success: It generated over 6 million views in three weeks. Intel and Toshiba were able to create something that audiences hadn't seen or experienced before – it had heavy audience interaction and blurred the lines between branded content and Hollywood filmmaking.

"The Beauty Inside" also puts the audience experience first by creating a premise that automatically throws audiences into the center of the action. One of Intel and Toshiba's goals with "The Beauty Inside" is to reach a younger, hipper audience -- a consumer base that goes on Facebook every day, watches viral videos, and thrives in social media. The campaign captured audience attention by reaching out to them across these social mediums and by making them the star of the campaign.

Via iMedia Connection

Make Your Vote Count: Be2Awards

I first learned about the Be2Awards awards last year while researching our book, so of course we are really excited to have “Social Media in Action” shortlisted for the 2012 Be2 Media Award. I’ll say it up front … the awards are crowdsourced, so please vote for our book! Plus, if you journey to their website and start clicking you’ll discover some fantastic examples of built environment (that’s the B.e.) professionals, companies and organizations who are using new media in innovative ways.

The quality of competition here is no joke.  Mark Johnson’s social media PR campaign (which we recognized as one of our blog post favorites) and his competitor, #droptheban, make for a tough choice in the Best PR/Social Media Campaign category, as does ArchitectMap and Green Vision in the Best Community Category. The categories for the best social media and sustainability blog are ripe with great examples – and blogs to start reading religiously. I was thrilled to see Cesar Abeid’s Construction Industry Podcast, a series that I recently discovered and really enjoy.  The list gets me thinking of other sites, campaigns and communities to nominate next year.

“Social Media in Action” is in the Best Old Media/New Media category and I am honored to be among these prestigious candidates which include the UK’s construction search engine, a UK construction publication that makes all its content free online, the UK’s construction trade association live database of contract awards and The Guardian’s own built environment “hub” for sustainable development.

The Be2Awards are in their third year and aligned with the London strand of the global Social Media Week event series that takes place in a handful of cities worldwide. Be2 is also hosting Be2Talk, a speaker series on the built environment and social media as a part of the London Social Media Week. I sincerely hope these talks will be posted after the event. I’m interested to see Carlton Reid’s ''Cycling, the built environment and social media'' presentation. This is hardly their first event – Be2 has hosted a slew of conferences, Twitter chats and more since the organization was established in 2008 by built-environment professionals Martin Brown  and Paul Wilkinson, Jodie Miners  and Pam Broviak.   I just joined the Be2Camp community to stay better connected to all their happenings and hope you will consider joining too.

Blog Post Favorites for Week of September 10

10,000 unwanted books on the streets - Urban living fuels design of cities - A school’s greenovation - Cutting the mustard

10,000 unwanted books on the streets. The Spanish art collective Luzinterruptus has embarked on in a traffic-stopping installation in Melbourne, Australia, commissioned as part of the Light in Winter Festival to encourage reading.

Similar to the installation in New York City and Switzerland, the streets contained 10,000 books that had been collected by the Salvation Army after being discarded from public libraries. Artists have been allowed to expand upon the project, growing it for a month and making it their largest installation to date.

Via Architizer Blog

Urban living fuels design of cities. Dan Winey of Gensler blogs about his observations from abroad as he is seeing a highly accelerated demand for urban living that has fueled the design and creation of new cities.

Winey says what’s troubling is that too many emerging cities in China and other parts of the world are adhering to an outdated urban planning model that will ultimately prove to be unsustainable. However, super tall buildings like Gensler's Shanghai Tower, which is currently under construction, can help urban planners think in vertical terms instead of horizontal ones.

Via Gensler on Cities

Architect enters the chicken coop fray. Peter Strzebniok,  a pioneer of prefab for people with Nottoscale, is bringing the best of green modern prefabricated modular flat pack construction to the burgeoning chicken coop market.

Strzebniok has created the Moop (modular coop), which is the "architect designed prefabricated modular chicken coop for the design minded urban chicken." The Moop is compact enough to fit in most backyards while being modern enough to make any chicken happy and every owner proud.

By Lloyd Atler, Via Tree Hugger

A school’s greenovation. Lindsey Engels, Executive Director of the U.S. Green Building Council in Orange County and project coordinator at LPA, guest blogs about partnering with Davis Magnet School to make the school more green.

LPA monitored temperature, light levels, energy usage per circuit and CO2 monitors for air quality to find solutions to make the school energy efficient. With the completed retrofitted classroom, LPA and the school will be able to see a real-time comparison between the “greenovated” classroom and the control classroom.

Via LPA Blog

Innovative Social Media

Society of good taste. Grey Poupon launched an online marketing campaign on Facebook this week in which the mustard company will screen fans who attempt to like the page to see if they have good enough taste to become one of the company’s Facebook fans.

Fans of the brand will have to apply for membership to the "Society of Good Taste" on the Grey Poupon Facebook page, where an algorithm will determine whether or not they "cut the mustard". The algorithm searches and judges users' profiles based on their proper use of grammar, art taste, check ins, book and movie selections, and so forth, and gives them a percentile score based on their refinement. However, if the algorithm detects poor taste in music or text-speak, for example, they could be rejected. Those who do not qualify will have their "like" deleted, and be asked to refine their profile before trying again.

Via Ad Age

Blog Favorites for the Week of August 27

 The five Cs of neighborhood planning. Howard Blackson blogs about the challenges of updating community-scaled plans, especially with the personal sentiment people feel for their homes and the difficulty people have in expressing such emotion within conventional 2D planning documents. Blackson writes about the five Cs of a neighborhood -- complete, compact, connected, complex, convivial – which define the neighborhood.

Via Placeshakers and Newsmakers

Integrated Sustainable Design. Albert Lam of Southern California blogs about his experience during the three-day outdoor festival Outside Lands in San Francisco and notices that among the trash receptacles and recyclables is another bin: compost.

"I've always said that the best sustainable practices don't necessarily require profound leaps of technology or drastic changes of policy, but should incorporate subtle but distinct changes in habit that target a more efficient way of living. Compost collection is a great example of such practice." – Albert Lam

Via LPA Inc. Blog

Venice Biennale 2012. The jury of the 2012 Venice Architecture Biennale has awarded the United States pavilion a “Special Mention” for it’s innovative installation, Spontaneous Interventions: Design Actions for the Common Good.

Brooklyn-based practice Freecell collaborated closely with the Sausalito-based design studio M-A-D to design a kinetic system of color-coded banners, weights and pulleys, that showcase each urban intervention.

Via Arch Daily

ASLA 2012 Professional Awards. The American Society of Landscape Architects (ASLA) has announced the winners of the 2012 Professional Awards, which honor the top public places, residential designs, campuses, parks and urban planning projects from across the U.S. and around the world.

ASLA will present 37 awards to professional landscape architects and their firms, selected from more than 620 entries in the categories of General Design, Residential Design, Analysis and Planning, Communications, and Research. You can view the winning projects in the September issue of Landscape Architecture Magazine.

(LAM link )

Via The Dirt

(This post isn’t from a blog, but is a very interesting point of view.)

Lean design. Gary Vance and Keith Smith of BSA Life Structures talk about engraining Lean, a certification designed for organizations and individuals who work in healthcare settings to enhance their ability to provide robust reliable care and treatment to each patient, in the design aspect for clients.

Implementing Lean techniques reduces waste and improves quality, efficiency, and safety in the healing environment—all outcomes that can be measured for success. Healthcare organizations are looking for a facility and an operational plan that guides the patient through the healing process and provides accountable care at all levels. Using Lean helps identify how successful a design is at providing that type of care.

Via Health Care Design Magazine

Innovative Social Media

From news aggregator to newsmaker. Reddit’s role as a media influencer and informer has risen steadily and stealthily and the site has increasingly become a place that news, stories and issues are discovered before bubbled up to the mainstream, writes Christina Warren.

On Wednesday, President Obama embarked on a real-time Ask Me Anything session on Reddit, which allows Reddit users to pose queries of all kinds of people. Instead of using any of the other media sources to deliver his message, the President and his campaign advisors chose to target Reddit and Reddit users. Just as Oprah joining Twitter was seen as a turning point for that service, the President participating on Reddit is a breakthrough moment for the service.

Via Mashable

Reddit AMA

Blog Post Favorites for the Week of Aug. 13

Building inspiring cultural centers. Olson Kundig tackles homelessness. Tribute to Elizabeth Scheu Close. Lego's clever social media campaign.  

Building inspiring cultural centers.  While we prize creativity in cities today, the cultural centers that we’ve built to celebrate it rarely hit the mark. Many of our cultural enters turn inward, away from the street and onto an internal space that is only nominally for gathering and mainly used for passing through.

The good news is that shifting attitudes are chipping away at the austere walls of yesterday’s “culture ghettos,” with people demanding more inspiring, interactive gathering places. Creativity is becoming one of the most coveted social assets for post-industrial cities with increasingly knowledge-based economies.

Via Project for Public Spaces Placemaking Blog

Olson Kundig tackles homelessness. The firm has leased former retail space that it calls [storefront] to many cultural statements, but its most recent iteration explores the issue of homelessness.  A+A interviews Alan Maskin, partner in the firm, and associate Marlene Chen about SKID ROAD.

“With the challenge of homelessness, we think there is an inclination for most people to look away. SKID ROAD—like several of the other [storefront] installations we’ve done over the year—asks the public to look closer.” – Alan Maskin

Via Architects and Artisans

Tribute to Elizabeth Scheu Close.  Writer Mason Riddle remembers the first woman architect in Minnesota dedicated to a modernist aesthetic and his first encounter with the 85-year-old in 1997.

Dedicated to a no-frills modernism, Close and her design practice that she shared with her husband included homes, public and private housing projects, medical facilities, and the Gray Freshwater Biological Institute on Lake Minnetonka, in Navarre Minnesota. Their structures are characterized by flat or gently sloping roofs, generous amounts of wood countered by brick or cinder block, an abundance of glazing, open floor plans and an obvious functionality.

Via Metropolis Magazine POV Blog

Innovative Social Media Campaigns

LEGO, the Danish toymaker, is celebrating its 80 years of toy creation with an animated video that traces the company's history. The 17-minute short film, which can be found on LEGO’s newly launched YouTube channel or Facebook page, describes LEGO through the eyes of its founders, who make up three generations Christiansens. The video has received more than 4,000 likes, nearly 350 comments and 2,700 shares on Facebook and 1.4 millions views on YouTube since Aug. 10.

http://www.youtube.com/user/LEGO

http://www.facebook.com/LEGOGROUP

What do you think of this campaign?

Six Ideas for Getting More Eyeballs on Your Blog

Image There are millions of blogs out there – more than 120 million on just Wordpress and Tumblr platforms – with this much content circulating cyberspace, getting your’s discovered is not a simple feat. A solid content-promotion strategy is just as important as the quality of the blog content itself. Luckily, there are a lot of ways to promote your blog and build your audience. Here are six ideas from me. Leave us a comment with the tips that work for you.

1. Make it easy for readers to come back. This may seem obvious, but if you want people to come back and read your next post, include an easy way for them to be notified when you publish. In blog platforms like Blogger, Wordpress and Tumblr you can easily add widgets for Real Simple Syndication (RSS) feeds or “subscribe to this blog” options. Also, readers who enjoy your content are likely to be connected to others who may like your content, so include social sharing options so that readers can tweet, like, + or even pin your post without having to leave the page.

2. Use keywords in your posts so that people searching for the topic you write about are more likely to find you through search engines. Search engines love blogs for their fresh content and drive the majority of traffic to blogs. In fact, many companies start their blog strictly for the purpose of search engine optimization and traffic that this can drive to the site. Don’t go crazy with keywords though. If it reads like you are writing for a search engine, your reader will probably lose patience and leave.

3. Call attention to like minded bloggers to expand your readership. This can be as simple as creating a blog roll on your site that lists links to similar blogs and influencers in your field. In the AEC world this could be blogs that inspire and inform you as well as those of your clients, your subconsultants, industry allies or even other blogs that support the same causes as you do. If you can help drive traffic to these blogs, they are more likely to promote yours. If these blogs influence you in some way, give them credit by writing about them. A feature story or even a guest post from someone you’ve done business with is likely something that they will want to promote through their own social media channels. This opens your blog up to their network of readers. Don’t know any AEC blogs? Here’s a list of influential blogs from this week’s AEC Social Media Twitter chat (#AECSM Tuesday 1pm PST).

4. Participate in other forums with a similar audience. Look for other blogs, publications, LinkedIn and Facebook groups that target the same demographic as you do. Spend some time reading these and when you have something to add or a question for the author, leave a thoughtful comment. You can also include a link to one of your blog posts when it is relevant to the topic, but be careful not to be overly self-promotional. No one likes to be spammed. Participating in other forums and contributing useful information and knowledge helps to build your reputation around the subject at hand and provides visibility for your firm and brand. If you leave a compelling, interesting comment in one of these forums, other visitors may be curious about you. Remember that the social web is a very connected space, so make sure your profile on each of these networks is up to date and includes a link back to your blog.

5. Approach the blogger, editor or community leader about writing a post for their publication or ask if they would reblog a post you’ve already written. All bloggers are hungry for good content, so if you have an essay or a point of view that is in line with their blog’s purpose they may just take you up on the offer. Not only are these opportunities good content for your social media channels, they help you gain exposure within the industry and a credible introduction to a new community.  Don’t forget to include a link to your blog in your byline.

6. Tap into a blogging community. Many companies develop their own proprietary blog. The “pros” of a customized blog is consistent branding and style with the firm’s website. The “cons” of having a customized blog is that you don’t have access to the sophisticated platform that these companies have created and are continually updating. I’ve watched clients with beautiful custom blogs get frustrated when each little tweak requires a whole new change order and days or even weeks of programmers’ time just to add a simple function. The Wordpresses and Tumblers of the social web give this to you for free. Your proprietary blog won’t be a part of a community of bloggers and you won’t have the advantages that these networks provide. On Wordpress, each time I post I’m informed of a handful of similar new posts that I may be interested in – and I often am interested in these. The community of bloggers can help you activate your blog with dialog. After all, only a very small percentage of internet users are actually content producers and content producers are the ones who are more likely to leave comments or ask questions. These blog networks are serving you up a community of very active and very vocal contributors. Seek out blogs of interest within your platform, follow them and follow back the blogger that follow you. Reciprocity goes a long way.

What do you think? Are there other tactics that work for you?

 

Could Sweden’s Twitter Strategy Work for Your Firm?

Are you like 88% of the A/E professionals we polled who are using social media to position their firms' experts? Perhaps you should consider Sweden’s approach.

In December Sweden democratized their Twitter account by giving control of @Sweden to a new Swede each week. (You may have seen the headlines about the when Sonja Abrahamsson stirred controversy with her less-than-politically-correct tweets). This approach is now being adopted by other countries with the Netherlands as the latest to try it out.

Granted, Sweden's objective, to entice tourists to visit, doesn’t directly relate to the field of landscape, architecture and engineering professional services. But the concept of associating a personality and their particular point of view with a brand, could be a great way to showcase the many facets of expertise within your organization.

If you have willing and qualified participants (and please be honest with yourself, not everyone is capable of being a thought leader – it takes knowledge, drive and communications skills), ask yourself if you trust your subject-matter experts to operate the account in a responsible way – professional but personal and gaffe free.

In addition to building your firm’s reputation for each of its areas of specialization, this approach could be a fun way to get more employees and leaders involved in your firm’s social media program. Offer your operators solid guidelines and tips so they are communicating effectively. Help them out by scheduling the first few tweets with them, so they can get a chance to learn from you and overcome any fear of tweeting. For those who are already using social media personally, encourage them to amplify what they are doing for the firm’s account by talking about it and retweeting through their personal accounts -- maybe the firm will pick up some new followers as well.

Clearly, this idea is not for every firm, but for the right organization it could be fun. What do you think?

If you decide to try this out, please let us know so we can stay tuned!

Tips for Your Social Media Road Map

While social media has become exceedingly accessible and appears to be simple as everyone is posting, tweeting and pinning, it’s important for firms to have clear goals and a mapped route for getting to these before embarking your firm’s social media experiment. Like any marketing or communications initiative, you won’t understand what social media can do for your business unless you have a plan.

I recently attended a social media webinar hosted by Jason Falls, coauthor of No Bullshit Social Media: The All-Business No-Hype Guide to Social Media Marketing and founder of Social Media Explorer. The crux of his presentation was that businesses need a strategic planning process that incorporates social media marketing business drivers for success. With a plan you can build, define goals, measure, execute and engage in tactics. Having a plan is a fundamental imperative for you to get what you want out of social media.

Granted, Falls is focused almost exclusively on B-to-C, so here are the nuggets of value that can be applied to the landscape, architecture, engineering and development world of professional services.

What can social media do for your firm? Once you understand what social media can do for your firm, you can assess what is achievable and how to fit this into your business goals.

Falls cites seven drivers of social media:

  • Enhance branding and awareness
  • Protect your reputation
  • Expand public relations
  • Build community
  • Enhance customer service
  • Facilitate research and development
  • Drive sales and leads

You should decide which of these drivers are most important for your firm. If you focus on more than one, which is more than likely, you’ll have to assess your resources and budget.

Now that you know what social media can do for your firm, you can develop a strategic plan.  But just how do you approach the strategic planning process in social media?

Falls defines a strategic planning process as the following:

 “A strategic planning process delivers a set of defined initiatives (projects) that achieve a desired set of business goals.” – Dennis McDonald, technology expert

 According to Falls, there are four things needed for a solid strategic plan:

  • Clearly defined goals
  • Measurable objectives for each goal
  • Strategies to meet objectives
  • Tactics/tasks to accomplish strategies.

When defining goals, each goal should have a singular focus instead of multiple ones. It’s very likely you will have more than one goal. Goals should support your strategic plan. Examples of goals include increase website traffic, increase online sales, decrease negative online sentiment, capture consumer insight and improve search results.

For most AEC firms, a strong content strategy will show prospective clients, competitors and the public what their firm does. Your firm may want to develop a content strategy that features work, the process of a project, a firm’s personality or project awards. Does your firm offer specialized areas of expertise? A solid content strategy may be a good opportunity to showcase these subject areas. Your content strategy could also show related work … Are there assets that you use internally that may be useful to your public audience such as a photo library, product data or original or aggregated research?  Again, these may be valuable to showcase as part of a strategy, but it supports the drivers of social media such as building a community or enhancing public relations.

According to Falls, another key element in making the strategy successful is to ensure that objectives support the following:

  •  Point to one of three things, which is especially critical in the public relations world
  • Have a result or outputs which in most cases is content or product
  • Have outtakes such as information or entertainment
  • Have outcomes such as a change in metrics
  • Indicate a target audience
  • List an expected level of attainment
  • Identify a deadline or timeframe

One of the AEC industry’s biggest misconceptions about social media is that these networks are just another newsroom to post information and news. Social media goes beyond that – it’s not all about your firm’s accomplishments and announcements. One of the most important drivers of social media is building community. This means interaction. It’s about getting to know your followers and fans and engaging with them so you can create content that connects with them and learn what they are doing as well. If you promote their feats and successes, they in turn will talk about your firm’s accomplishments in their circles, expanding your audience and stakeholders.

Weekly Roundup for Week of April 30

2012 National Design Winners. The Smithsonian's Cooper-Hewitt has announced winners of the 13th annual National Design Awards, a program established to promote excellence and innovation in design. 2012 National Design Award recipients:

Via ArtDaily

 

 Lackluster Expo Line. Los Angeles Times’ architecture review says Los Angeles’ Expo Line is a mix of architectural goals that never fully meshes into one unifying concept.

 “The stations seemingly want to disappear into the cityscape and at the same time assert a Big Metaphorical Idea about what public transit means for Los Angeles. And in trying to do both, of course, they do neither.” - Christopher Hawthorne, Los Angeles Times Architecture Critic

Via LA Times

 

Straying from Convention. Despite declining attendance and revenue, many cities are expanding convention centers or building new ones.

Dozens of cities have been building new centers or enlarging old ones. In the last year alone, Indianapolis and Philadelphia have opened sprawling new centers, while plans for such facilities are being floated in Baltimore, Los Angeles, San Francisco, Seattle and Boston.

Via Architectural Record

 

BIG Wins in Seoul. Bjarke Ingels Group’s hash-shaped residential block will contribute to the developing skyline of Seoul and become a recognizable marker of the new cultural and commercial center of the city.

“The Cross # Towers constitute a three-dimensional urban community of interlocking horizontal and vertical towers. Three public bridges connect two slender towers at different levels - underground, at the street and in the sky. Catering to the demands and desires of different residents, age groups and cultures the bridges are landscaped and equipped for a variety of activities traditionally restricted to the ground. ” -Bjarke Ingels, Founding Partner, BIG.

Via WorldArchitectureNews

 

“Invaluable” Guide for A/E. In the ArchNewsNow book review of “Social Media in Action”, Architecture Critic George Calys describes the book as “invaluable for practitioners who realize that social media is not a passing phenomenon and can play a part in their business.”

Via ArchNewsNow

A Marketing Revolution for AEC

It wasn’t that long ago when the architecture, engineering and construction (AEC) industries looked down on the idea of marketing and self-promotion. For the most part that has changed today, but in many firms the role of marketing is still dominated by proposal generation leaving little time remaining for analytical thinking about markets and audiences. The industry continues to be behind the curve as compared to other professional service fields.

The role of the web in AEC marketing is no exception. Having a presence online is the norm. Every firm has a website, because everyone expects to find your firm online. While each day, more AEC firms are adding social media tools into their online mix, many more are still reluctant to commit, clinging to the myths about social media’s relevance and purpose.

But even the firms that have embraced social media wholeheartedly tend to be using it as a soft sell compared to the online marketing machines that are bringing in new leads daily for other professional service industries. According to Hinge Marketing’s recent report “Online Marketing for Professional Services Firms,” purchasing decisions are influenced by social media – videos, testimonials, photos, stories. These are the elements that distinguish one firm from another. If a prospective client searches for you online, and you’re not there, they will find your competitor.

The report focuses on five professional services groups – marketing/communications, technology services, management consulting and accounting finance and AEC – and suggests that there is a connection between online lead generation and the growth and profitability of a company. Of the professional services firms they surveyed, those that generate a higher percentage of leads online grow faster and are more profitable. Unfortunately, they also found that very few AEC firms generate online leads at the benchmark rate of 40% or more and that AEC has the lowest growth rate out of all the surveyed professional service industries.

 Could this be because of its low level of online lead generation?

 The AEC firms that were more active online, developed a community and showcased unique assets such as a video saw an increase in new clients and more positive mentions about them online. One featured case study that supports the connection between online lead generation and company growth is the architectural firm Modative. About 90% of Modative’s leads come through the website. The firm receives about four warm online leads a week and its web traffic has increased from 10 visits a week to 400 per day in a short time by using search engine data available through tools like Google Adwords to find good keywords that increased search engine traffic. Modative wrote several pieces of educational content on the topic of “small lot subdivisions” and uploaded to their website in their Resources section and requiring an email address to download each piece. This contact info is added to the firm’s list of leads and becomes part of their sales pipeline.

One fascinating twist in their findings is that the AEC industry uses social media for recruiting more than any of the other industries. Perhaps there are lessons AEC marketers can learn from colleagues in the recruiting department.

If architects and engineers follow the online marketing trends of other professional services groups, could the industry see exponential growth, profitability and a new way to do business?

What do you think? Is online marketing the future for your firm?

Friday Features: Weekly Roundup for the Week of April 2

We are starting a new series where we highlight some of our favorite news and online finds for the week. Please share!

Social Media Buzz: Mashable presents 9 key ways to add LinkedIn to your company’s website.

LinkedIn is not only the most useful social network for recruiting, but it’s also 277% more effective at generating leads than Facebook and Twitter. This article shows you how to make it easier for your website visitors to share information with their links, stay connected with your company and to get to know you better as well.

Rising Waters: The Washington Post writes about Architects exploring the design of floating homes as sea levels continue to rise in coastal cities.

“Climate change will require a radical shift within design practice from the solid-state view of landscape urbanism to the more dynamic, liquid-state view of waterscape urbanism.” - Danai Thaitakoo, landscape architect

related: Waterstudio.nl

100 Years Contest: AIA Florida celebrates its 100-year anniversary by finding out the public’s favorite Florida architecture.

Vote for your favorite building among 100 candidates.

related: AIA Florida

Reuse Renaissance: Downtown Los Angeles' retro-chic makeovers show how retail and restaurants can transform a neighborhood. By @Gluck in the Architect's Newspaper

"With an abundance of largely intact historical buildings, architects and designers have paid homage to the past by restoring or re-creating many of classic features while adding a modern sensibility."

related: Kelly Architects, Killefer Flammang Architects, SO/DA

Urban Debate: The New York Times asks, Should Los Angeles New Yorkify? A panel of urban designers, Angelenos and writers weigh in on the topic. By @RoomForDebate

"Millennials are embracing the urban lifestyle by the tens of thousands, especially along the Red Line subway between downtown Los Angeles and Hollywood (two neighborhoods that are every bit as urban as most of Manhattan and, in fact, often stand in for Manhattan in the movies)." - Bill Fulton, Smart Growth America

Sustainability Education: Eco-Structure features an architect’s story how he took parent participation to a new level by hosting a series of sustainability workshops at his son’s school.

"I have taught undergraduate and graduate students in many parts of the world, but few occasions have been as rewarding as this one for elementary school students. The children were excited to learn about ways in which they can protect the planet and build a better future." - Pablo La Roche, HMC Architects

related: HMC Architects, HMC ArchLab

Putting It All Out There

I’ve known for many years that writing a book is no easy task. I pitched the publisher, managed the writing, editing, image selection, etc. of EDAW’s first book Designing Public Consensus with author Barbara Faga in 2005. I distinctly remember prying the manuscript from her hands on the day of our final deadline. I now completely understand the difficulty of letting go of something that bears your name. I’ve since apologized to Barbara for not being more empathic. I was fully prepared to put in the long hours, but my family wasn’t. When I worked on Designing Public Consensus, I was married with no children and my husband accommodated my schedule by having dinner ready when I finally arrived home from work and I learned to happily eat tacos 3 nights each week. This time, my husband has a much broader range of recipes, but we also have two young kids. Working late wasn’t really an option, so I started my days at 5am and a couple nights a week I’d plug back in after the kids went to bed. After a while, this started to wear on me. Working a few hours on Saturdays and Sundays and few hours here and there on vacations, this started to wear on my husband.

My co-author Holly Berkley, who has written two books prior to this one, also has her own consultancy, a husband and two young kids—but somehow she manages this smoothly. I’m so glad to have had her throughout this process to lean on, complain to and learn from.

I had mixed feelings about letting go of this manuscript. “Perfect is the enemy of done”—a mantra a former boss used to recite to me. This went through my head daily, but there was always seemed to be one more thing. Finally we finished it. Now it’s out there for the world to judge.

The product of 13 long months, Social Media in Action: Comprehensive Guide for Architecture, Engineering, Planning and Environmental Consulting Firms is now available as an ebook for $9.95 and the print version will be available next week for $29.95. You can even enter to win a copy on from our AEC Idea Exchange Facebook page by posting your favorite design or planning site, tool or event on social media.

However you come across a copy—if you come across a copy—and if you read it, we’d love to know what you think. And if you like it, please tell someone about it.

HMC Architects' Social Media Story Telling

HMC Architects' Social Media Timeline As with any learned skill, story telling on social media takes practice. When we started working with HMC Architects in June 2010, they had already established themselves as one of the top architecture firms to follow on Twitter. From the start, they used Twitter to connect with and share knowledge and resources with others in the AEC industry and this approach continues to serve them well.

However, the firm's blog was simply an extension of their newsroom -- predominantly announcements of new projects, press coverage, new hires and promotions. In July 2010, the firm started creating content that told the stories of its work and its professionals largely by interacting with employees behind its firewall through an internal blog to mine for stories that readers might find interesting on their external blog.

Over time, HMC was able to learn from the blog and Facebook posts that prompted people to respond and share.

We created this timeline of HMC's social media path to illustrate the many lessons they learned over the years of consistently publishing content and ideas and closely monitoring what worked and didn't in terms of engaging their readers. Social media requires an ongoing process of trial and error. Even though their storytelling has matured and is effectively engaging readers, HMC continues to try new things.

There are lessons here for anyone starting or evaluating their social media program, perhaps, the most important message is that social media success takes time and consistent posting to understand what your fans and followers want.

What are some of the events that have shaped your social media strategy?

A large format version of this timeline is currently on display in the "Presenting Architecture" exhibit at the American Institute of Architecture San Francisco Chapter.

Early Praise for "Social Media in Action"

Mark Zweig, founder and CEO of ZweigWhite, gave our book, Social Media in Action, an early read and had this to say! “Wow” is all I can say when it comes to the content of Amanda Walter’s and Holly Berkley’s new book, “Social Media in Action: Comprehensive Guide for Architecture, Engineering, Planning and Environmental Consulting Firms.” This book is chock full of helpful information and explanations of all of the social media options available to design firms today. There’s a lot of help here for those who want to understand all of this stuff and how it ties together marketing-, PR, and brand building-wise for any firm in our business. The specificity of instruction will give anyone—novice or master alike—a clear direction in how to use these communication tools that are revolutionizing our professions and industry today. One of the great things about this book is that it is so much more than just the informed opinions of the authors. It it based on significant primary and secondary research. The authors’ conclusions and advice is well-grounded—sure to help convince the most skeptical architect, engineer, or scientist of the rationale for what they need to do.

Launch Pad

I always love this time of year for its illusion of a fresh start. Like so many of you, I’m looking to 2012 in terms of all the new endeavors that will be debuted. From our book Social Media in Action(which will be out in March) to the projects and events we are working on with clients - a strong start doesn’t necessarily predicate success in the end, but it certainly helps. This past year, I’ve had a good vantage point to two very successful launches that have sparked some new ideas for my own work, so I figure some of you may also find value in a peek behind the scenes. The two are very different. The first is a new online journal that explores the concept and practice of landscape urbanism – aptly named Landscape Urbanism. The next is a new approach to showing a products’ sustainability by Perkins+Will and Construction Specialties (C/S). One is a grass-roots approach for an entrepreneurial venture and the other a splashy PR opening for well-respected brands.

Landscape Urbanism

“We wanted to tell people what we were doing even though we weren’t finished yet,” explains Landscape Urbanism Founder Sarah Peck. In March of 2011, she launched a beta, “coming soon” site that conveyed a simple “About Us” message, let people know how they could participate and asked them to sign up for email updates. “We kept it really simple: a visual page with two ways that people could interact: find us online or sign up to be notified of the site’s launch." At the same time as the beta launch, Sarah also began the @LandUrbanism Twitter account and a Facebook page -- and then she begged friends and family to like the page, since pages need 25 fans to secure its name. Immediately Sarah began positioning the journal by sharing content related to landscape urbanism and posting periodic updates on the website.  By the time the site launched  in September she had accumulated more than 300 Twitter followers and 250 Facebook fans.

Over the next few months, Sarah teamed with Editors Eliza Valk, Nicholas Pevzner, Stephanie Carlisle and Julie Canter and reached out to every corner of their networks for contributors from academia, leaders of reputable professional practices large and small as well as entrepreneurs behind other networks and movements that could offer useful insights to her audience. When the site launched, they had a good first issue and a strong line-up for the second issue, which was just released last month. Five days after the site went live, Sarah invited the almost 500 email subscribers to visit the site.

With a new issue each quarter, Sarah created a framework that would support frequent updates. This keeps the site fresh for return visitors and helps with search engine optimization. Landscape Urbanism has three ways for readers to get information.

  1. Essays – released collectively as a theme-based, quarterly issues
  2. Strategies – visual representations of over 30 built and unbuilt projects from students and professionals, with weekly additions
  3. Blog— content contributed by the community with new posts each week

To promote each issue, Sarah and Eliza use Hootsuite to schedule tweets promoting one essay each week and Facebook updates to promote the posts with the most compelling images. “I typically schedule the tweets and updates all at once, on a Sunday. Once everything is scheduled, I’m free to use Twitter and Facebook to look for posts that inspire me and that our audience will also be interested in – to engage or reshare content from other sources like Sustainable Cities or Next American City”, says Sarah. “If I find it interesting or good, it’s an indicator that others will too.”

Organic growth—especially when the social web is involved—takes time. By starting the Landscape Urbanism presence well before the first round of content was ready, Sarah began her journal with a healthy readership. Lots of outside contributors also gives her an extra bump of exposure as each author usually makes some effort to share what they’ve written with their own network. In the end it’s the ability of any site to stick with it that will determine success.

Transparency Label

C/S and Perkins+Will recognized the need for the building industry to be as responsible to the consumer as the food industry is, so C/S and Perkins+Will teamed up to create a label that details the complete make-up of a product. The idea is a very good one, but done in isolation it doesn’t make much progress toward transforming industry practices. The firms saw this announcement as an opportunity to lead the industry in a broader change.

They needed to get the word out about the label – not to the public, but to other green-minded product companies and design industry professionals. But where could they find lots of these people in one place? The answer was clear, GreenBuild 2011.

Attended heavily by industry leaders and press, the venue allowed C/S and Perkins+Will to make an event of their announcement. They hired Jessica Appelgren of Blue Practice PR to pre-release the announcement to key reporters that cover green products and design in advance of the conference with the understanding that they would not publish anything until the press release was distributed on October 5. As a result of early outreach, the label generated a string of articles on the day of the announcement in high profile blogs on Fast Company, Huffington Post and Forbes and in the days following in Contract, GreenSource, Inhabitat and GreenBiz.

C/S also showed their first label for the MBDC Cradle to Cradle CertifiedCM Entrance Flooring product PediTred® G4 and launched a companion website, developed in partnership with Perkins+Will. The label is symbiotic to the "Precautionary List" developed by Perkins+Will in 2009, a list that highlights chemicals listed by government agencies as having negative health issues and the classes of building materials where they might commonly be found. In November, Perkins+Will launched amicro-site devoted to transparency that incorporates the 2009 Precautionary List.

Social Media played a large role in the announcement’s success. At a large conference like GreenBuild, Twitter topics linked to the conference hashtag have a great influence over the conversations in the halls. Blue Practice ensured that the social media managers from both C/S and Perkins+Will were prepared to tweet links to the transparency label articles when they hit on the first day of the conference by sending the links to the teams with suggestions for the 140 characters of accompanying text. Every time a new piece emerged online, the links were tweeted by multiple sources referencing the GreenBuild hashtag, creating a metaconversation about the role of transparency in green building at the conference.

Now that the first label has been unveiled on one product, C/S plans to roll it out to the company’s entire entrance flooring division product line in 2012. Perkins+Will continues to push for an industry transformation through transparency and offers support to other companies interested in adopting a label.

A successful launch is ultimately about finding the right audience. Landscape Urbanism planted seeds months in advance to create a grassroots following and an organically grow its readership. C/S and Perkins+Will targeted the influencers. Reaching out to these handpicked individuals weeks before revealing their label to their intended audience. As a result, the new label reached a significantly broader green-minded audience than those who attended GreenBuild. No matter what you are launching in 2012, don't forget about social media. It's an important tool to add to your marketing and communications mix. It can’t replace direct contact with members of your personal network, big industry events or traditional PR, but its ability to amplify your efforts makes it an important part of any strategy.

THE Marketing Event

I had the good fortune to be invited to moderate a panel on social and media for 8th annual The Marketing Event hosted by the New York chapter of SMPS expertly organized by Lauren Hlavenka, Nancy Kleppel.  This year they teamed with Chris Parsons of Knowledge Architectureand expanded the topic to include technology, knowledge management and a focus on the economy. There were three tracks for the event so I can’t speak to the full event, but the sessions I sat in on were really useful.  Chris kicked off the event with his keynote address that set the stage for the remainder of the day.  Chris is half way through a research initiative studying the social media efforts of the top 500 AE firms.  At this point, he’s looked through all the blogs, Twitter feeds, Facebook and LinkedIn pages and he is now in the early stages of interviewing each firm for insight into why they chose their path.

If you have the chance to see him present – and he seems to be speaking everywhere these days – I highly recommend it.  This guy is smart.

He talked about types of content that firm’s are putting out there and pulled out some of the strongest examples and examples of firms that are trying something all together different – like Perkins + Will’s approach to Twitter where just about every office has its own Twitter account to better track and connect with local people and topics that relate to their local services. (As someone with a background in big firm corporate communications, this idea makes my palms sweat as visions of every office, business line, practice area and knowledge center going public with their own brand of social media.)  As Chris says, “This is either crazy or genius and I’m still on the fence.” If you want a front row seat to his research, be sure to attend his conference KA Connect in San Francisco this spring.

The other memorable speaker that I listened to was Nancy Egan of New Voodou.  I’d been hearing about Nancy from several people for quite some time now, so it was really good to meet her and to hear about the work she does. Nancy’s session “Between Now and Next” focused on how firms are managing the recession and the bold moves that have made some more resistant to this downturn – the “keep your knees bent approach to life” as she describes it.

Nancy aims her spotlight on idea- and issue-based firms and accurately conveys that the successful firms will be marketed through a combination of the strategy, content and relationships. I especially liked hearing about Albuquerque, NM architect Van Gilbert (perhaps because Albuquerque is my hometown and not a city often associated with innovative architects).  She described how he parlayed his zoo and aquarium design experience to spearhead collaboration with representatives of some of the top zoos and aquariums in the nation to consider and publish their aspirations for the future of these institutions.  He and the others are now presenting their collective vision at industry events.  He’s also shepherding a partnership between the Albuquerque Zoo, the Albuquerque Aquarium and a high school in Bernalillo, NM to support the science curriculum development in a time of budget constraints.

In my session “Picking Your Path in Social Media”, I shared the podium with Tom Abraham from elemental architects, Jim Kent from Thornton Tomasetti and Harry Kendall from BKSK Architects  who each represent a firm of a different size and a different approach and different level of experience in social media.

Elemental has been blogging and posting on their Facebook page steadily for more than 3 years with their own defense of architecture from the cable TV do-it-yourself and Design Star impression that many Americans have of the profession and its craft.  Their blog is syndicated on at least three other blogs and they’ve amassed more than 10,000 Facebook fans.  Their profile is a testament to the accumulative effect of a consistent social media strategy.

Thornton Tomasetti’s program is driven by a strong internal communications engine – repurposing the best and publicly consumable content as tweets and Facebook posts.  They are continually exploring ways to get staff involved and shared some tactics for opening eyes of the technical staff to the type of content that would be interesting.

BKSK just started their Tumblr that is guided by the wisdom that “if it’s interesting to us internally, it may be interesting to others”.  In a few short months, they are already starting to understand the type of content that gets staff excited and compels them to contribute.  They also realized that the process of updating the Tumblr may in fact be the process that makes the firm more aware of its most interesting aspects.

The remainder of my afternoon was spent in smaller breakout sessions designed to be free form conversations on a particular topic, like “Social Media Tactics”.  I attended three of these and by the third, my creative energy was draining and I wish I’d attended the session on “Navigating the Ocean of Professional Possibilities” instead.

I left for the airport directly after the last session with a handful of new contacts and a head full of ideas.  If you have the chance to attend the 2012 version, I recommend it.